Sindhu Sreenath is a technology ambassador with 14+ years of industry experience specializing in scaling businesses, driving go-to-market strategies, and building high-performance teams and products. She has created and scaled sales, marketing, technical, and product development teams to manage the Middle East, Africa, Europe, and Turkey regions. As the EMEA Managing Director at QuestionPro, she governs the P&L business operations.

Group Head – eCommerce and Omnichannel Integration at Sharaf Retail, responsible for Forever 21, Cotton ON Group, Adventure HQ, Chill-out & Hello Kitty's Omni Channel Retail Business across GCC & Far East. Over 2 decades of Retail Experience, across Fashion, Lifestyle, Duty Free Ecosystems including 2 entrepreneurial stints in VC Funded Startups. Mentor , advisor & Digital transformation coach to multiple mid and large size retail businesses in GCC & Subcontinent India.

Ankesh is a seasoned CX practitioner with a passion for creating memorable customer experiences via consumer understanding, digital transformation and organization alignment. He has a rich experience of 16-years successfully managing CX advisory, CRM, E-comm and Insights engagements across the Middle East and Indian sub-continent. Currently with Majid-Al-Futtaim managing their CX programs and supporting the group CX strategy. Prior to this, he was with Al-Futtaim, a large diversified business group, setting-up their VoC program, and Kantar, a leading marketing consulting, deploying/ activating large-scale CX programs for a diversified set of clients. He also worked with an agile software product startup, Capillary Technologies, ensuring customer success and deploying CRM and E-Comm solutions for enterprise clients.

15+ years of experience in delivering business focused outcomes within the digital space for the BFSI industry. Specialized in building intuitive customer experiences on digital mediums and in strategizing digital transformation initiatives.

Currently spearheading Customer Experience transformation program at Al Ghurair Investment developing CX strategies to help multiple business by developing pathways, transform mindsets and drive CX initiatives across 7 industry sectors for customer centric portfolio growth.

Fouad is a Big Data & Artificial Intelligence Expert, a Senior Executive, Serial Entrepreneur, Mentor & Board Member of multiple startups with a track record of delivering large scale multi-billion Dollar Initiatives across multiple industries like Retail, E-Commerce, Real Estate, Nuclear, Renewable Energy, Rail, Oil & Gas and Healthcare He has spent Over 16 years leading engagements in multiple Countries across 3 Continents. He holds a Master’s degree in Electrical Engineering and Computer Science with a specialism in Big Data & Artificial Intelligence. Fouad founded HomeValue, an AI powered Platform that was acquired by Property Finder, the leading Real Estate Marketplace in the MENA region.

Seasoned retailer and strategist with over 10 years of multinational experience in different brands including The LEGO Group and adidas. Passionate about innovation and consumer experience, Pedro has led transformational projects and teams in top world-class brands in different industries to continue succeeding in a dynamic and challenging retail environment driving the evolution of the shopper journey in branded stores, connecting the different touchpoints to deliver a seamless omnichannel experience and elevating the customer service and operational effectiveness of Global organizations. With a diverse background having worked in Germany, United States, Denmark, and most recently in UAE, he’s enthusiastic about learning about new cultures and people and how technology can improve human lives and the working environment.

Akhil is a techno-functional leader with 20+ yrs exp in Building Customer Experience Ecosystems (Strategy & Operations), Business Excellence, Driving Digital Growth Mindset & Thought Leadership. in these 2 decades he as traversed across industries of Telecom, Insurance, BPO, Real Estate, E-Commerce & CX Consulting. Over his long career, he has built his strength in designing empathy within the business processes & building high performance teams that are rooted to human values which build the foundation to creating a right CX culture within organizations. He currently leads the Customer Experience & Service functions within Udrive; the region's renowned dedicated pay-per-minute car rental platform with a focus on converging technology & personalization.

Ellen Marston-Darwish currently heads Digital Customer Experience and Operations at Liv. by Emirates NBD, the region’s leading digital bank. Prior to working with Liv., Ellen established her career by launching, scaling and managing large Operations teams. She is passionate about enhancing human experiences using digital tools and capabilities. Ellen holds a Bachelor in Business Administration from the American University of Beirut and is currently pursuing her Executive MBA at London Business School.

Sargun built and runs out the growth and marketing function at Tamara, which has acquired over 5 million customers across the GCC in just over two years. He joined the company just after its record breaking Series A round, and has also held leadership positions across its Commercial and Strategy functions. Previously, Sargun was a Principal at consulting firm Kearney and focused on Retail and E-commerce in the region and North America. Today, he manages key relationships with major enterprise accounts while optimising Tamara customer acquisition and growing lifetime value.

Sumit Srivastava is the Digital and Commercial Officer, Group Director for Virgin Mobile UAE, the first fully digital mobile brand in the region. Responsible for building and executing the commercial and digital strategy for the organisation, Sumit leverages his experience and passion to build business growth and create solutions. Prior to joining Virgin Mobile UAE, Sumit spent decades spearheading eCommerce and digital businesses in Silicon Valley, leading multi-billion-dollar portfolios for global leaders such as eBay, DoorDash and Target, as well as scaling their commercial initiatives and digital innovation, at a global level.

Born on Cloud, Leading Cloud business partnership & Strategy practices for more than 10-years. Currently helping technology partners to scale via SaaS for Customer & employee experience. Passionate about cultivating trustful business relationships that drive positive business outcomes & Valuable partnerships forward. Experienced in working with global cross functional teams to deliver successful & Impactful engagement.

Creative tech being the chosen career path, Anirudh Goutham has worked across domains ranging from healthcare communications, advertising and was also part of India’s largest VFX house before he took the plunge into entrepreneurship. He started his entrepreneurship journey with an animation studio of his own before including technology in the form of web and mobile apps. With a team that creates content and codes, it was natural for him to foray into interactive and immersive experiences. Anirudh has worked with customers such as Amazon, Infosys, Titan, Etihad, McDonald’s, Sweden Embassy, Astra Zeneca and delivered event experiences, experience centers and digital campaigns. After designing and delivering digital customer experiences across India and Dubai, for over a decade, Anirudh identified a gap/ opportunity in the employee experience domain during the pandemic.