• Conference
  • Master Class

    The customer evolution

    • The current and future transformations required to stay relevant to shifts in customer expectations.
    • The changing dynamics in consumer behavior
    • The evolving digital landscape and how to continue to thrive in the face of dynamic market.

    Key CX Trends to Help you Win 2023

    Leading in an Era of Experience Transformation

    The New Normal of Digital Disruption

    • EX the superpower behind CX
    • Collaboration, Digital tools and automation play in CX
    • The Impact Of digital operations On Customer Experience
    • The Role of Brand in CX and How to Strengthen the Buyer and Consumer Relationship and Build Trust
    • Product Evolution to Drive Greater Opportunities & Better CX

    Data + AI Driving the Future of Engagement, Experience and Loyalty.

    1. Self-assessment of current Customer Experience Programmes
    2. Journey into a new culture
    3. Learning about the transformative process
    4. Building and transforming services
    5. Driving the transformation of customer experience services
    6. Implementable Approach to Ensure CX Success

    1. Self-assessment of current loyalty programmes
    2. Why do loyalty programmes fail?
    3. Understand how to make Loyalty work for your organization.
    4. Connecting human Values like sustainability to drive Brand loyalty for example – is it possible?
    5. How to build customer loyalty and advanced frameworks

    1. Self-Assessment of your current Digital Marketing Strategy
    2. Exploring new-path ways to creating value
    3. Value of Data driven marketing for creating wow experiences
    4. Balancing omni-channel
    5. Using IOT to craft new value propositions
    6. Building brands and communities in the digital space
    7. Measuring your ROMI and value capture for agile and affective marketing